# Crystal Caligiuri

> Chief Customer Officer at Simplisafe, Lightspeed, Gilt Groupe. $3B+ in exits.

Chief Customer Officer at SimpliSafe, leading sales, support, retention, growth, data, and AI for a leading home security platform.

Prior, Chief Customer Officer at Lightspeed (NYSE: LSPD), owning the integration of customer organizations for 9 acquisitions, serving SMBs worldwide.

Previously, Chief Customer Officer and GM of Financial Services at ShopKeep, scaling payments and capital businesses to enable $0.5B acquisition by Lightspeed.

Earlier VP and GM roles at Gilt Groupe, leading international expansion, customer experience, supply chain and operations during rapid global growth.

Significant experience through Columbia Business School as well as Venture Capital relationships advising founders and other professionals.

Things I can advise on:

✔️ Growth: Growing from $25M to unicorn, while also being profitable
✔️ Operating: Building best-in-class company operations, including advice on org design, how to operationalize data
✔️ Sales, marketing and customer experience & retention capabilities
✔️ eComm, SaaS, Fintech, Technology, Consumer and B2B products and services experience
✔️ Feedback on platforms and services serving sales and customer teams.  Leveraging AI 
✔️ Guidance on career growth and transitions for founders and professionals 

I enjoy helping operators and founders simplify complex businesses and build customer-first organizations and skills to scale.

**Rating:** 5/5 (7 reviews)

## Offerings

- Video call (15 min): $130.00

## Example Questions

- I’m starting a company and need to ensure strong customer experience. What should I focus on?
- I am interested in progressing in my role. What should I do next to make that happen?
- How would you approach building my organization’s skill set for the next phase of growth?
- What key metrics should I measure for at different stages to be a well run organization?

## Links

- [Expert profile](/CrystalCaligiuri)
- [Avatar](https://media.intro.co/avatars/1437422uAeeobp2.jpg)
- [Marketplace](/marketplace)