# Keishla Ceaser-Jones

> CS executive with a background in implementation & onboarding, customer journey design, value realization, retention, and team leadership.

Keishla Ceaser-Jones is a business success leader with over 20 years of sales, leadership, and customer success experience and a background in education. With expertise in onboarding, implementation, lifecycle management, and revenue retention, she can show you how to empower her CS organization to drive success for both customers and your business.

## Offerings

- Video call (15 min): $50.00

## Example Questions

- How do I identify key metrics for my CS org (engagement metrics, KPIs, ROI)?
- What is the best structure and role identification for my CS org?
- How do I upskill my team to manage service and commercial goals?
- How I develop CS across cross-functional teams (sales, product, marketing, support)?

## Links

- [Expert profile](/KeishlaCeaser-Jones)
- [Avatar](https://media.intro.co/avatars/1017496BEMNUSy6.jpg)
- [Marketplace](/marketplace)