# Marilyn Lin

> Seasoned Leader In Customer Experience & Support Strategy

Customer Experience & Operational Excellence leader with deep expertise in transforming customer support strategies for leading technology companies and startups.

Founding Principal at Lotus Group International, focused on integrating AI-driven solutions to modernize customer service delivery. 

Advisor for customer strategy in a stealth startup and member of SupportLogic's Customer Advisory Board.

Ex-VP at Delphix, where I led global technical customer support, servicing customers focused on DevOps data management and CI/CD practices. 

Over 14 years at Salesforce, including VP and Chief of Staff roles, driving global customer support strategies, renewals, and product development. Earlier experience includes technical and consulting roles at Oracle and Ernst & Young.

Things I can advise on: 
✔️ Customer support transformation 
✔️ Building CX strategy & operations 
✔️ AI-driven service solutions 
✔️ Scaling support organizations 
✔️ Leadership in global support teams 
✔️ Operational excellence frameworks 
✔️ Change management in tech firms

I’m passionate about helping companies leverage customer support as a competitive advantage. Let's explore how to elevate your customer experience!

**Rating:** 5/5 (2 reviews)

## Offerings

- Video call (15 min): $75.00

## Example Questions

- How can we improve our customer support processes?
- What are the best practices for integrating AI in support?
- How do we foster better collaboration between customer support and cross-functional teams?
- What key metrics should we focus on to measure support effectiveness at our stage of business?

## Links

- [Expert profile](/MarilynLin)
- [Avatar](https://media.intro.co/avatars/987791VTIeSzR8.jpg)
- [Marketplace](/marketplace)