# Michael Bair

> Founder of Bair Consulting, Ex-SVP Customer Experience at FIGS

Customer experience executive with 20+ years across B2B SaaS, b2c subscription, and b2c e-commerce. 

Founder of Bair Consulting, helping e-commerce and SaaS companies build CX strategies that retain and grow customers.

Led b2b sales team at FIGS delivering $30M+ in annual revenue.

Senior leader on 3 exits, including a 2021 IPO. Built and scaled teams from scratch to 100+. 

Things I can advise on: 
✔️ Customer experience strategy
✔️ SaaS Customer Success strategy 
✔️ Retention & upsell strategies
✔️ Building customer-centric cultures
✔️ Leadership development
✔️ Building Voice of the Customer programs
✔️ Engagement strategy

Excited to help businesses exceed goals, wow customers, and develop future leaders!

**Rating:** 5/5 (5 reviews)

## Offerings

- Video call (15 min): $33.00

## Example Questions

- How do I improve my customer satisfaction and retention rates?
- What are the right profiles to go after for CX/CS leadership roles?
- How do I make my organization customer centric?
- What are the key metrics that matter in CX/CS?

## Links

- [Expert profile](/MichaelBair)
- [Avatar](https://media.intro.co/avatars/972789KhXXCwiy.jpg)
- [Marketplace](/marketplace)