# Nitin Vohra

> Customer Success Leader

I'm a Customer Success leader with over 18 years of experience driving retention, growth, and client impact in B2B SaaS. Currently heading global CS at an IT unicorn based out of India, I’ve led teams across regions and delivered 98%+ gross retention with <4% logo churn. My expertise spans onboarding, renewals, CS operations, and GTM alignment. Previously at Talview and RateGain, I enabled 120%+ revenue growth through strategic customer expansion. I’m passionate about building scalable CS functions that fuel growth and advocacy. Based in India and working remotely, I'm open to fractional leadership, advisory roles, and projects that elevate the customer journey across the SaaS ecosystem.

## Offerings

- Video call (15 min): $60.00

## Links

- [Expert profile](/NitinVohra)
- [Avatar](https://media.intro.co/avatars/1307526xK6rRWKY.jpg)
- [Marketplace](/marketplace)