# Sarah Bernard

> Executive Coach, Global COO, CCO, SVP Product, Start-ups to Scale, Greenhouse, Expedia, Jet.com

Chief Customer Officer at Greenhouse Software, scaling the business from $40M to $200M+ ARR while leading 200+ employees, achieving record 128% net revenue retention.

Former COO of Crisis Text Line, overseeing operations supporting 10M+ annual mental health conversations, leading 80 employees, managing $40M in funding, and reducing high-risk response times by more than 96%.

Former VP of Product at Jet.com following its $3.3B acquisition by Walmart, SVP of Product at Vantiv ($1.5B revenue business, later acquired by Worldpay), VP at Hotwire (Expedia Group), VP at Snapfish ($300M+ business), and VP/GM at BabyCenter (P&L owner for ecommerce).

Board Member /Tech Committee Chair at Breastcancer.org, supporting 200M people.

Co-Chair of the Product Leader Summit, and advisor to Wirecutter during its acquisition by The New York Times.

Things I can advise or coach on:

✔️ How to scale startups
✔️ P&L and achieving profitability 
✔️ Product portfolio strategy
✔️ Best practices for operations
✔️ Organizational design 
✔️ Guidance on board leadership
✔️ Customer strategies & centricity

I enjoy helping founders and executives navigate growth, scale organizations, and build high-performing teams while avoiding the mistakes I've seen throughout three decades of operating experience.

## Offerings

- Video call (15 min): $125.00

## Example Questions

- I’m launching a new business. What are the next few things I should focus on?
- How do I know if my business idea will work?
- How would you approach growth for my business?
- What key metrics should I aim for at different stages to be a best in class company?

## Links

- [Expert profile](/SarahBernard)
- [Avatar](https://media.intro.co/avatars/14550760i4va_Eg.jpg)
- [Marketplace](/marketplace)