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Albert Chong
DTC Growth Marketer | ex-ILIA, ex-CocoAndEve, ex-SandandSky, ex-SHOES.com
About me
I've scaled 5 direct-to-consumer e-commerce brands to 8 figure profitable businesses by building in-house digital teams with a growth performance marketing approach to customer acquisition, customer retention, customer experience, customer & web analytics, and product management. I've replicated this growth approach across multiple consumer categories including: beauty, fitness, fashion, & nutrition, specializing in brands in the 6-7 figure range to bring them to the 8-9 figure range in a short 2 year period. My DTC experience includes: - ILIA Beauty (acquired by Clarins) - Sandandsky.com (Skincare) - Cocoandeve.com (Haircare) - Bodyboss.com (Fitness) - Coastal.com (acquired by EssilorLuxottica) - Shoes online with SHOES.COM and OnlineShoes.com (annual rev $XX0M USD) Common questions I can advise on: For Founders and CEOs - How to prioritize DTC projects? - How to decrease your CPA and drive growth? - How to think about marketing attribution? - How to hire a growth or performance marketer? - How to organize a high performance E-commerce team? - How to think about paid vs organic or brand vs performance? - How to think about marketplace strategies vs DTC vs in-store retail? - How to drive incremental traffic and how to increase your conversion rate? - How to approach Shopify Plus, Markets, Headless E-commerce? For Digital Marketers: - How to manage a media agency? - How to pick the right Shopify app / vendor? - What’s the best platform for reviews, email, data analytics, etc - My honest opinion on platform X or Y? - What is the right cost or price for platform X? - What is the best way to communicate results from your efforts? - How to progress in your digital marketing career? - What are the most important factors when driving growth? - How do I get incremental revenue from each channel? What channels should I prioritize? - What do I do when CPA and ROI are trending in the wrong direction? - How do I manage up and across the organization so teams can understand the role of growth marketing? - What strategies can help with customer retention and loyalty? - How can I measure and analyze the success of my digital marketing efforts? For creators: - How to grow my audience to increase monetization opportunities? - Which monetization method is best for me? How much should I ask for? - How do I start monetizing my content? - How can I diversify my income streams? - How do I negotiate and secure sponsorships? - What are brands looking for in a creator or partnership? My experience differs from most, where I have learned, trialed, and tested digital strategies and tactics in a hands-on approach (no agencies - I do the dirty work myself.), meaning I can absolutely get into the weeds where real growth happens in the execution phase.
What to expect
15 minute session
- - ask three or more questions
- - tips on how to start a successful company
- - advice on getting your first 10,000 customers
- - growth hacks & jumpstarting growth
How it works
Common questions
Most of our experts offer 1:1 video consultations ranging between 15 - 60 minutes. During the booking the process, you will be able to select the duration that makes sense for you.
Generally speaking, most of our customers have been delighted with how much they achieved during their live 1:1 video consultations. We have over 5,000 five-star reviews and a high percentage of our customers rebook the same expert or additional experts because their experience exceeded their expectations. Our most popular sessions are 30 minutes long, but you can still get a lot done during a 15 minute session.
Yes. In fact, many of our customers book the same expert or a group of experts on a regular basis. There are no limits.
Many of them have shared their desire for Intro's mission — to give everyone access to anyone, empowering each other to build a better world. They also love paying it forward and helping others advance in their journey. With Intro, they now have an easy-to-use platform that makes it simple to connect with like-mind folks like yourself, while also being compensated fairly for their time. In some cases, our experts are also donating a portion or all of their proceeds to the charity of their choice.
All of the times presented on our website, marketplace, and mobile app are local to your time. For example, if you're based in New York, the times will be presented in ET.
Yes! People from all over the world will have access to the most in-demand experts. We currently accept all major credit cards in USD.
Many of our experts sell out quickly. You can wait until they unlock more sessions or if they've enabled our Request a Booking feature, you can request a booking by sending them times that work for you at least seven days out. This feature is free to use and you'll only get charged when they confirm the booking (a credit card pre-auth is required).
It depends on the specific expert. Some experts add sessions weekly and others add sessions monthly. We recommend booking as soon as possible to not miss out.
Yes. You can reschedule calls at least 48 hours before the session. For any cancellations, or reschedules within 48 hours of the session, we do charge a fee to compensate the expert for the last minute change. All cancellations or reschedules must happen in our mobile app.
Yes! We're confident that you'll love your first session, but in the rare case that it did not meet your expectations, let us know and we'll make things right.
$750 • Session
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