Browse our marketplace of the world's most in-demand experts. After choosing the right expert for you, book a 1:1 video call with them. At the time of the appointment, join the live 1:1 video call, ask the expert your questions, and get personalized high-quality advice!
Michael Brandt
Former Head Of CX for a global multinational and Founder of CX-Excellence
About me
With a career spanning over 25 years in customer-facing operations, Michael Brandt is a seasoned expert in Customer Experience (CX), Client Management, and People Management. His strategic insights and hands-on experience make him a sought-after consultant for organisations aiming to transform their customer care processes and elevate their overall client engagement. Michael’s journey began with the ABB Group in 1995, where he held several pivotal customer-facing management roles. His leadership was instrumental during his tenure as Managing Director of ABB's Japanese subsidiary from 2000 to 2007. From 2012 to 2020, Michael spearheaded Process Excellence in Customer Care for ABB's global network, overseeing corporate-wide customer experience initiatives and in-house consultancy and training programmes. A certified Customer Experience Professional, Michael’s expertise is further enriched by his qualifications in Lean Six Sigma, Quality Management, NPS 2, and Risk Management. His academic foundation in Business Economics from the University of Zürich complements his practical skills, enabling him to devise comprehensive, data-driven strategies that drive customer loyalty and operational efficiency. As a founding member of the European Customer Experience Organization and a frequent judge for international CX awards, Michael’s thought leadership is well-recognised in the industry. In 2023, he was listed among the Top 50 Global Thought Leaders on Customer Loyalty by Thinkers 360, a testament to his impact and influence. Michael specialises in: - Customer Experience Strategy: Designing and implementing robust CX programmes tailored to enhance customer satisfaction and loyalty. - Customer Journey Mapping: Identifying and optimising key touchpoints to improve customer interactions and outcomes. - Voice of the Customer (VoC) Programmes: Capturing and utilising customer feedback to drive continuous improvement. - Complaint Management and Customer Care Processes: Developing efficient systems to handle customer complaints and care, ensuring swift and effective resolutions. - People Management: Empowering teams through training and leadership to foster a customer-centric culture within organisations. By partnering with Michael, clients gain access to a wealth of knowledge and a proven track record in transforming customer experiences. His strategic approach, combined with a deep understanding of cultural nuances in global markets, equips businesses with the tools they need to thrive in today's competitive landscape.
What to expect
15 minute session
- - review of presented challenge
- - potential solutions
- - follow-up actions
How it works
Common questions
Most of our experts offer 1:1 video consultations ranging between 15 - 60 minutes. During the booking the process, you will be able to select the duration that makes sense for you.
Generally speaking, most of our customers have been delighted with how much they achieved during their live 1:1 video consultations. We have over 5,000 five-star reviews and a high percentage of our customers rebook the same expert or additional experts because their experience exceeded their expectations. Our most popular sessions are 30 minutes long, but you can still get a lot done during a 15 minute session.
Yes. In fact, many of our customers book the same expert or a group of experts on a regular basis. There are no limits.
Many of them have shared their desire for Intro's mission — to give everyone access to anyone, empowering each other to build a better world. They also love paying it forward and helping others advance in their journey. With Intro, they now have an easy-to-use platform that makes it simple to connect with like-mind folks like yourself, while also being compensated fairly for their time. In some cases, our experts are also donating a portion or all of their proceeds to the charity of their choice.
All of the times presented on our website, marketplace, and mobile app are local to your time. For example, if you're based in New York, the times will be presented in ET.
Yes! People from all over the world will have access to the most in-demand experts. We currently accept all major credit cards in USD.
Many of our experts sell out quickly. You can wait until they unlock more sessions or if they've enabled our Request a Booking feature, you can request a booking by sending them times that work for you at least seven days out. This feature is free to use and you'll only get charged when they confirm the booking (a credit card pre-auth is required).
It depends on the specific expert. Some experts add sessions weekly and others add sessions monthly. We recommend booking as soon as possible to not miss out.
Yes. You can reschedule calls at least 48 hours before the session. For any cancellations, or reschedules within 48 hours of the session, we do charge a fee to compensate the expert for the last minute change. All cancellations or reschedules must happen in our mobile app.
Yes! We're confident that you'll love your first session, but in the rare case that it did not meet your expectations, let us know and we'll make things right.
$70 • Session
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