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Patricia Coan
COO | Operations Advisor to Founders
About me
I’m a COO and operations advisor with 25+ years of experience building and scaling supply chains, operations, and teams across some of the world’s most recognized consumer brands. I’ve worked in environments ranging from global enterprises to high-growth companies, and I know what happens when the operating model that got a company to $20M, $50M or $100M+ starts breaking under the weight of growth. My experience includes: • Pura: COO of the smart home fragrance company, supporting growth toward $500M+ in projected revenue. Led end-to-end operations across planning, sourcing, manufacturing, quality, logistics and fulfillment. • StockX: Director of Supply Chain & Inventory Control at the high-growth marketplace, valued at $3.8B in 2021. Led inventory and transportation initiatives during a period of rapid GMV growth. • Tarte Cosmetics: Supply chain and planning leadership during the period leading up to its $135M acquisition by KOSÉ. • L’Oréal: Six years leading demand planning across L’Oréal Paris, Maybelline, Essie and Garnier, within a €44B global organization. Across those companies, I’ve repeatedly been brought in to turn reactive operations into disciplined, scalable businesses without losing the speed and entrepreneurial spirit that created the growth in the first place. I can help founders and leadership teams with: ✔️ Building a scalable supply chain and operating model ✔️ Rigorous demand planning, forecasting & forecast discipline ✔️ Setting inventory targets and improving working capital ✔️ Implementing S&OP and IBP processes that actually drive decisions ✔️ Selecting, negotiating with and holding 3PLs accountable ✔️ Designing fulfillment and logistics networks ✔️ Selecting suppliers and building strategic sourcing programs ✔️ Managing long lead times, global supply chains and supply risk ✔️ Launching and scaling into major retailers, including Walmart CPFR ✔️ Preparing operations for retail expansion and omnichannel growth ✔️ Identifying practical ways to leverage AI for operational efficiency ✔️ Building high-performing operations teams: hiring, organizational design, coaching and developing talent ✔️ Improving COGS, margins and operational efficiency I also work with operations professionals. If you’re an early- or mid-career supply chain or operations leader trying to figure out your next move, I can help with career strategy, leadership development, executive positioning, interviewing, and navigating the path from functional leader to VP, SVP or COO. I’ve spent my career moving between big-company discipline and entrepreneurial speed. I’ve bought hardware components in Silicon Valley, forecasted cosmetics launches, managed global suppliers, built planning organizations, launched products into major retailers, and helped growing companies build the infrastructure to scale. Bring me the operational problem you’re wrestling with. I’ll bring 25+ years of experience figuring out what to do next.
What to expect
15 minute session
- - Scaling Operations Without Chaos
- - Fixing Inventory & Working Capital
- - Building an S&OP Process
- - Hiring & Building Your Ops Team
- - Choosing & Managing 3PLs
How it works
Common questions
Most of our experts offer 1:1 video consultations ranging between 15 - 60 minutes. During the booking the process, you will be able to select the duration that makes sense for you.
Generally speaking, most of our customers have been delighted with how much they achieved during their live 1:1 video consultations. We have over 5,000 five-star reviews and a high percentage of our customers rebook the same expert or additional experts because their experience exceeded their expectations. Our most popular sessions are 30 minutes long, but you can still get a lot done during a 15 minute session.
Yes. In fact, many of our customers book the same expert or a group of experts on a regular basis. There are no limits.
Many of them have shared their desire for Intro's mission — to give everyone access to anyone, empowering each other to build a better world. They also love paying it forward and helping others advance in their journey. With Intro, they now have an easy-to-use platform that makes it simple to connect with like-mind folks like yourself, while also being compensated fairly for their time. In some cases, our experts are also donating a portion or all of their proceeds to the charity of their choice.
All of the times presented on our website, marketplace, and mobile app are local to your time. For example, if you're based in New York, the times will be presented in ET.
Yes! People from all over the world will have access to the most in-demand experts. We currently accept all major credit cards in USD.
Many of our experts sell out quickly. You can wait until they unlock more sessions or if they've enabled our Request a Booking feature, you can request a booking by sending them times that work for you at least seven days out. This feature is free to use and you'll only get charged when they confirm the booking (a credit card pre-auth is required).
It depends on the specific expert. Some experts add sessions weekly and others add sessions monthly. We recommend booking as soon as possible to not miss out.
Yes. You can reschedule calls at least 48 hours before the session. For any cancellations, or reschedules within 48 hours of the session, we do charge a fee to compensate the expert for the last minute change. All cancellations or reschedules must happen in our mobile app.
Yes! We're confident that you'll love your first session, but in the rare case that it did not meet your expectations, let us know and we'll make things right.
$200 • Session
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