Sarah Bernard
Sarah BernardVerified

Executive Coach, Global COO, CCO, SVP Product, Start-ups to Scale, Greenhouse, Expedia, Jet.com

About me

Chief Customer Officer at Greenhouse Software, scaling the business from $40M to $200M+ ARR while leading 200+ employees, achieving record 128% net revenue retention. Former COO of Crisis Text Line, overseeing operations supporting 10M+ annual mental health conversations, leading 80 employees, managing $40M in funding, and reducing high-risk response times by more than 96%. Former VP of Product at Jet.com following its $3.3B acquisition by Walmart, SVP of Product at Vantiv ($1.5B revenue business, later acquired by Worldpay), VP at Hotwire (Expedia Group), VP at Snapfish ($300M+ business), and VP/GM at BabyCenter (P&L owner for ecommerce). Board Member /Tech Committee Chair at Breastcancer.org, supporting 200M people. Co-Chair of the Product Leader Summit, and advisor to Wirecutter during its acquisition by The New York Times. Things I can advise or coach on: ✔️ How to scale startups ✔️ P&L and achieving profitability ✔️ Product portfolio strategy ✔️ Best practices for operations ✔️ Organizational design ✔️ Guidance on board leadership ✔️ Customer strategies & centricity I enjoy helping founders and executives navigate growth, scale organizations, and build high-performing teams while avoiding the mistakes I've seen throughout three decades of operating experience.

What to expect

15 minute session

  • - Ask three or more questions
  • - Tips scaling during intense periods of growth.
  • - Advice about developing Product and Go To Market organizations in disruptive businesses.
  • - Advice on people, process, and systems for streamlined operating.

How it works

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Find an expert

Discover and choose from our list of the world's most in-demand experts

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Book or subscribe

Book a one-time video call or select a plan to access your expert ongoing

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Virtual consultation

Join the video call or chat, ask questions, and get expert advice

Common questions

Browse our marketplace of the world's most in-demand experts. After choosing the right expert for you, book a 1:1 video call with them. At the time of the appointment, join the live 1:1 video call, ask the expert your questions, and get personalized high-quality advice!

Most of our experts offer 1:1 video consultations ranging between 15 - 60 minutes. During the booking the process, you will be able to select the duration that makes sense for you.

Generally speaking, most of our customers have been delighted with how much they achieved during their live 1:1 video consultations. We have over 5,000 five-star reviews and a high percentage of our customers rebook the same expert or additional experts because their experience exceeded their expectations. Our most popular sessions are 30 minutes long, but you can still get a lot done during a 15 minute session.

Yes. In fact, many of our customers book the same expert or a group of experts on a regular basis. There are no limits.

Many of them have shared their desire for Intro's mission — to give everyone access to anyone, empowering each other to build a better world. They also love paying it forward and helping others advance in their journey. With Intro, they now have an easy-to-use platform that makes it simple to connect with like-mind folks like yourself, while also being compensated fairly for their time. In some cases, our experts are also donating a portion or all of their proceeds to the charity of their choice.

All of the times presented on our website, marketplace, and mobile app are local to your time. For example, if you're based in New York, the times will be presented in ET.

Yes! People from all over the world will have access to the most in-demand experts. We currently accept all major credit cards in USD.

Many of our experts sell out quickly. You can wait until they unlock more sessions or if they've enabled our Request a Booking feature, you can request a booking by sending them times that work for you at least seven days out. This feature is free to use and you'll only get charged when they confirm the booking (a credit card pre-auth is required).

It depends on the specific expert. Some experts add sessions weekly and others add sessions monthly. We recommend booking as soon as possible to not miss out.

Yes. You can reschedule calls at least 48 hours before the session. For any cancellations, or reschedules within 48 hours of the session, we do charge a fee to compensate the expert for the last minute change. All cancellations or reschedules must happen in our mobile app.

Yes! We're confident that you'll love your first session, but in the rare case that it did not meet your expectations, let us know and we'll make things right.

$125 • Session